Notice of Fee Increase, effective Sept 1, 2017

July 1, 2017

To all our valued clients,

For over 31 years, the Institute for Stuttering Treatment and Research (ISTAR) has been changing the lives of those who stutter or have other communication challenges. Over this period, providing the best client care has always been our first and foremost priority, and thousands of individuals across Canada and beyond have benefited from the transformational therapy ISTAR provides.

ISTAR is a not-for-profit social enterprise that maintains its lean operation and care delivery model through fee-for-services and donations. In order to keep our rates accessible to clients, we work very hard with individual donors, community organizations, and businesses. Thankfully, this has helped us to offset several costs and subsidize our rates up to 45%.

Unfortunately, despite our best efforts to keep our costs low and continue to offer quality care, it has become inevitable for us to increase our rates. Effective September 1, 2017, our hourly consulting rate will increase to $132/hour. The fee structure for other services across the board will also increase accordingly (please see the attached Appendix).

Increasing fees is one of the most unfavourable decisions we are faced with making. An inability to pay in order to access ISTAR services is something we take extremely seriously and it is part of our mission to help offset this. For this, we have set up the ISTAR Client Assistance Program (ICAP) and other support venues. Designed to be very competitive and income-sensitive, these programs will continue to support 10% to 90% of the cost of therapies at ISTAR. However, funds are limited in scale due to the availability of donated funds. Through this letter, I would also urge you to help us to replenish these funds for other clients who are in need.

Despite this unfavourable announcement, one thing we can assure you is that our highly-trained staff and unique therapy programs will continue to meet and exceed your expectations!

Thank you very much for continuing your relationship with ISTAR. Please do not hesitate to contact us with any questions or concerns regarding this or any other matter.

Sincerely,

 

Dr Anwar HAQ
Executive Director, ISTAR

APPENDIX:

Pricing changes start September 1, 2017

  • Speech therapy $132 per hour
  • Group speech therapy $100 per hour per client (no change)
  • ISTAR (stuttering) Assessment $300
  • CIP (non-stuttering) Assessment $185 (no change)
  • CIP (non-stuttering) Assessment $325 for complex cases
  • Intensives and refreshers will remain at current prices until January 1, 2018.

 

2017 price

2018 price

2 day refresher

$425

$500

3 day refresher

$580

$750

5 day refresher

$950

$1250

3 week intensive

$4,600

$4,750

Children’s 4 day Camp

$785

$785 (no change)

Child intensive (18-20 hours)

$3,185

$3,425